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Product registration

2515 Views 8 Replies Latest reply: 2014-01-13 00:55:11

Level 2
(17) points

neobeatnik
2014-01-02 20:00:19

I have registered my MaxiDas on line but I cannot receive updates because the tool keeps telling me it is not registered. When I try to register from the tool It wont let me sign in and keeps telling me there is a system error. Plz help

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Level 1
(6) points

Rikus

2014-01-02 23:11:43 (Reply to:neobeatnik)

I had the same problem. You have to download new software.
PC suite for Maxidas V6.16
Before you do this format your SD card.
Rikus

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Level 2
(17) points

neobeatnik
2014-01-03 18:08:59 (Reply to:Rikus)

I just did that and I think I lost everything when I formatted the sd card.

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Level 2
(17) points

neobeatnik
2014-01-03 18:42:27 (Reply to:Rikus)

How do I recover all that I have lost on the SD card

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Level 1
(6) points

Rikus

2014-01-04 03:02:29 (Reply to:neobeatnik)

You kan make a copy on your hard disk, but you won't need him.
After installing the new software you kan perform een update en you get al the software back.
Otherwise it is possible that you have some software twice on the SD card.
Rikus

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Level 2
(17) points

neobeatnik
2014-01-04 05:50:43 (Reply to:Rikus)

I must be stupid. I have installed the update application from cd but when I try, it wants an account name and password. It is not the same as the email I use to sign in on the website. I would be appreciative if you could walk me through the process. Thanks. Damon

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Level 2
(17) points

neobeatnik
2014-01-04 06:13:51 (Reply to:neobeatnik)

I WAS stupid. I just restarted the whole process and it seems to be working now. The information is downloading as I post this so I will see what happens. Thanks for your help

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Level 1
(3) points

SGT Macafee

2014-01-06 19:21:56

I had the same problem over the weekend and thank you for showing this information and it did help me out and got my system up and running tonight with the information that you have talked about. At least I was not the only one having the problem.

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Level 10
(10965) points

Autel Support

2014-01-13 00:55:11

Actually it is all about the our tool recognition.

After you registered your tool in our site in your computer webbrowser, your DS708 does not know what happened in our server, so it will keep on thinking it is not registered. So you need to get an authorization from our server to the card.
Just load the card to your computer.
Run PC SUIT V6.17 (always make sure you download the latest version from our site, also the correct version).
Then you will get an authozation from our server.
Done.

You don't need to delete all files in your card.

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